Refund Policy

Last updated: 9/21/2026

1. General Rule: All Sales Are Final

At Loot Prime, we exclusively sell digital goods, including game keys, gift cards, and Social Media Marketing (SMM) services. Due to the nature of digital assets, all sales are generally final and non-refundable once the digital good has been delivered or the service has commenced.

2. Conditions for a Refund

We stand by the quality of our products and services. A refund or replacement may only be issued under the following strict conditions:

  • Invalid or Duplicate Digital Key: You must provide verifiable proof that the game key or gift card was already redeemed or invalid at the exact time of purchase.
  • Non-Delivery of Digital Goods: If you paid for a product but did not receive the key or activation instructions due to a system error.
  • SMM Service Failure: If the Social Media Marketing service was not delivered within the timeframe specified on the product page.

3. Non-Refundable Scenarios

We will NOT issue refunds for:

  • Buyer's remorse or changing your mind after purchase.
  • Purchasing the wrong region, platform, or edition (e.g., buying an Xbox key instead of PC). It is the customer's responsibility to verify compatibility before checkout.
  • Inability to run a game due to hardware limitations on the customer's computer.
  • SMM services that drop after the specified refill period has expired.

4. How to Request a Refund

If you believe you meet the conditions for a refund, follow these steps:

  1. Open a support ticket via your Loot Prime dashboard or email us at contact@lootprime.store within 7 days of your purchase.
  2. Include your Order ID, the email address used for purchase, and the specific item in question.
  3. Provide clear evidence (e.g., full, unedited screenshots of the error message, redemption history showing dates, and timestamps).

5. Investigation Process

Once a refund request is submitted, our support team will initiate an investigation with our suppliers and the respective platform (e.g., Steam, Xbox). This process typically takes 3 to 7 business days.

If the claim is validated, we will offer a replacement product or issue a full refund to your original payment method (or store credit, based on your preference and technical feasibility with crypto payments).